Have a question? You’re in the right place. We’ve answered the most common queries our customers have. If you don’t find what you’re looking for, feel free to contact us directly.
1. General Questions
Q: Who is Tarak Trade Ltd? A: Tarak Trade Ltd is a UK-based wholesale and retail company offering a wide range of quality products at competitive prices. We are committed to excellent service and customer satisfaction.
Q: Where are you located? A: Our registered address is: 6 Dalston Gardens, Stanmore, HA7 1BU, United Kingdom
Q: How can I contact you? A: 📧 Email:info@taraktrade.com 📞 Phone: +44 7341 271294 Available Monday–Friday, 9 AM – 5 PM.
2. Ordering & Payment
Q: How do I place an order? A: You can place an order directly through our website. Simply browse the products, add items to your cart, and proceed to checkout.
Q: What payment methods do you accept? A: We accept major debit/credit cards, PayPal, and bank transfers. For bulk or B2B orders, please contact us for invoice-based payments.
Q: Can I modify or cancel my order after placing it? A: If your order hasn’t been dispatched yet, you can contact us as soon as possible to make changes or cancel it. Once shipped, cancellations aren’t possible, but you may return the item.
Q: Do I need an account to place an order? A: No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive offers.
3. Shipping & Delivery
Q: Do you offer international shipping? A: Currently, we ship across the UK. For international orders, please contact us at info@taraktrade.com for custom arrangements.
Q: How long does delivery take? A: Standard delivery within the UK typically takes 2–5 business days. Delivery times may vary during holidays or due to courier delays.
Q: How much does shipping cost? A: Shipping charges are calculated at checkout based on your location and order size. Orders over a certain value may qualify for free shipping.
Q: How can I track my order? A: Once your order is dispatched, you’ll receive a confirmation email with a tracking number and link to monitor its progress.
4. Returns & Refunds
Q: What is your return policy? A: You can return most items within 14 days of receiving them, provided they are unused and in original packaging. Some exclusions apply (e.g., hygiene items).
Q: How do I request a return? A: Email us at info@taraktrade.com with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund? A: Refunds are usually processed within 5–7 business days after we receive and inspect the returned item.
Q: Can I exchange an item? A: Yes, if the item is in stock. Contact us with your order number and the product you’d like to exchange it for.
5. Product Information
Q: Are your products genuine and high quality? A: Absolutely. We source all our products from reputable manufacturers and suppliers. Quality control is part of our core process.
Q: I need more details about a product. Where can I find them? A: Every product page includes descriptions, specifications, and images. If you need more info, please email us and we’ll assist you promptly.
Q: Do you offer bulk pricing or wholesale discounts? A: Yes, we offer special pricing for bulk and B2B orders. Please email sales@taraktrade.com for a quotation.
6. Account & Security
Q: I forgot my password — what should I do? A: Click “Forgot Password” on the login page to reset it via your registered email.
Q: How do I update my address or personal information? A: Log in to your account, go to your profile, and edit your details under “My Account.”
Q: Is my personal information safe with you? A: Yes. We use secure servers and follow all applicable data protection laws, including UK GDPR. View our full Privacy Policy for more information.
7. Promotions & Offers
Q: How can I get discount codes? A: Sign up for our newsletter to receive updates on special promotions, discounts, and new product launches.
Q: Can I use more than one discount code? A: Only one promotional code can be used per order, unless otherwise stated.
8. Technical Issues
Q: I’m having trouble placing an order online. What should I do? A: Try refreshing your browser or clearing cookies. If the issue persists, contact our support team and we’ll place the order manually if needed.
Q: The website is not displaying correctly. A: Make sure you’re using the latest version of your browser. Our site works best with Chrome, Firefox, Safari, and Edge.
Still Have Questions?
If your question isn’t listed above, we’d love to help you directly.
